Cancellation & Refund Policy

Last Updated: April 6, 2026
MySportify's service fee (15%) is non-refundable — always, no exceptions. Ticket price refunds are handled by the Host, not MySportify.

1. MySportify Service Fee

MySportify charges Guests a 15% service fee on each booking. This fee is non-refundable under all circumstances, including:

  • Guest-initiated cancellations
  • Host-initiated cancellations
  • Event cancellations or changes
  • Disputes between Hosts and Guests
  • No-shows
  • Any other reason

2. Guest Cancellations

More than 24 hours before the event: You may request a refund of the ticket price from the Host. The Host processes refunds through their Stripe dashboard. The service fee is not refunded.

Less than 24 hours before the event: The Host is not obligated to issue a refund. You may contact the Host to discuss, but refund decisions are at the Host's sole discretion.

After the event has started: No refunds are available.

3. Host Cancellations and Denials

Host denies a booking request: Your payment hold is released immediately. You are not charged anything.

Host does not respond within 48 hours: Your booking is automatically cancelled. Your payment hold is released.

Host cancels a confirmed booking: Your full authorized payment is released or refunded.

4. Event Changes

If a Host makes significant changes after your booking is confirmed (date, time, or location), you may cancel and request a refund from the Host.

5. No-Shows

If a Guest does not attend a confirmed event, no refund is provided. If a Host fails to hold a confirmed event without cancelling, Guests should contact [email protected].

6. How Refunds Work

Ticket price refunds are processed by the Host through their Stripe dashboard. MySportify does not process refunds on behalf of Hosts. Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.

7. Disputes

If you have a dispute regarding a refund, first communicate with the Host through MySportify messaging. If unresolved, contact [email protected] and we will review the situation. MySportify's service fee remains non-refundable regardless of the outcome.

8. Contact

MySportify, LLC
Email: [email protected]
Website: mysportify.com